Marketplace Simulations: access issues

Incident Report for Marketplace® Simulations

Resolved

This has been fully resolved, and a fix was put in place for impacted servers.

Posted Jul 27, 2023 - 18:53 EDT

Update

Services are back online as of this time. We are continuing to monitor the situation.

Posted Jul 26, 2023 - 17:27 EDT

Monitoring

A fix has been implemented for the filesystem issue, and services are being restored presently.

Posted Jul 26, 2023 - 17:10 EDT

Identified

The issue source has been identified as a filesystem issue on our primary database server. We we are working on a fix.

Posted Jul 26, 2023 - 16:33 EDT

Investigating

We are currently investigating an issue where users are unable to sign in to Marketplace services.

Posted Jul 26, 2023 - 16:29 EDT

This incident affected: Marketplace® Simulations Web Services.